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Ben Lomond Training             

 

 


OTHER COURSES


Customer Excellence

 

If You Don’t Take Care of Your Customers, Someone Else Will…..
 

“The Definition of loyalty – faithfulness to a cause.  Loyalty also means devotion and honesty to one person or thing. "

In today’s business environment, customers are demanding more than ever — expecting to get what they want when they want it, and often customising it to suit their exact needs. If they do not get what they seek from one company, they can easily obtain it from another – too often loyalty is not the motivator for their choice of purchase. Creating raving fans—not just improving customer loyalty, but creating raving fans—can give you a strategic advantage.
 

Ben Lomond  Customer Excellence training  will help to ensure that news is the best you can possibly have. Focusing on putting the customer first in your culture and on your Customer Journey, delegates on this programme will identify the points where we can connect with customers in a more personal service, creating those memorable WOW moments that in turn create loyal customers.
 

Recognition of customers diverse and varying needs brings us closer to meeting and exceeding their expectations and also to finding their unexpressed needs. This level of service excellence ensures customers will return to your organisation. Brand image is essential to get recognition in today’s competitive marketplace and if your staff don’t protect yours -the consequences could be devastating to your business.
 

The investment in this Customer Excellence training will equip your team members with the necessary skills and behaviour to consistently meet and exceed the needs of your customers, protect your business and reputation and in addition increase your revenue and profit.

 

 

 

 Course Schedule

   Elementary Food Hygiene

   Health & Safety

   First Aid

   Licensing Laws

   Licensing Refreshers

 

   More to follow....

          

 

 

Call  07771 551948  or  email  lynn@thebenlomond.com